Refund and Returns Policy

Last updated: April 15, 2026

We want you to be satisfied with your TireNex purchase, and will work with you to ensure the product functions in your vehicle. This policy explains how returns, refunds, and warranty claims work.

30-Day Return Window

You may return an unused Tirenex product within 30 days of delivery for a full refund of the product price. The product must be in its original condition with all included accessories and packaging.

To start a return:

1. Email admin@tirenex.com with your order number and reason for return.
2. We’ll issue a Return Merchandise Authorization (RMA) number and shipping instructions.
3. Pack the product securely and ship it back. Returns sent without an RMA may be refused.

Refunds

Refunds are processed within 5 business days of receiving and inspecting the returned product. Refunds are issued to the original payment method. Original shipping charges are non-refundable. Return shipping is the customer’s responsibility unless the product is defective or shipped in error.

Used or Installed Products

Products that have been wired into a vehicle, programmed, or show signs of installation are not eligible for return under the 30-day policy. They are still covered under the warranty if defective.

Limited Hardware Warranty

Tirenex hardware carries a one-year limited warranty against defects in materials and workmanship from the date of delivery. During the warranty period, we will repair or replace, at our discretion, any product found to be defective.

The warranty does not cover:

• Damage from improper installation, including reverse polarity beyond the protection threshold, over-voltage, or short circuits
• Damage from accident, abuse, fire, water, or other external causes
• Damage from modification of the hardware or firmware not authorized by Tirenex
• Cosmetic damage that does not affect function
• Consumables (sensor batteries are not Tirenex hardware)

Filing a Warranty Claim

1. Email admin@tirenex.com with your order number, the Tirenex serial number, a description of the issue, and any relevant photos or video.
2. We may ask you to perform basic troubleshooting before issuing an RMA.
3. If a return is required, we will provide a prepaid return label for warranty claims.
4. Replacement or repair is typically completed within 10 business days of receiving the product.

Out-of-Warranty Repairs

Hardware outside the warranty period or not covered may still be repairable for a service fee. Email support to inquire.

Damaged in Shipping

If your order arrives damaged, photograph the packaging and product before unpacking further and email admin@tirenex.com within 7 days. We will work with the carrier to resolve the claim and ship a replacement.

The System “Just Will Not Work”

As a consumer & support driven business we want to put your mind at ease with your purchase. If after working with us directly and we cannot get the system to adequately perform in your vehicle, provided we have tried firmware updates, hardware updates, etc we will offer a special RMA condition for a refund. This of course is only available if both parties have made a good faith effort to resolve any issues.

International Returns

International customers are responsible for return shipping costs and any import duties or taxes. We recommend insured, trackable shipping.

Contact

Returns and warranty: admin@tirenex.com